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Book Summary: The E-Myth Revisited
Ever wonder why most small businesses-- no matter how huge effort they put in their endeavor--still fail? Micheal Gerber reveals the answers in this book. Accordingly, the future of small businesses revolve in only three philosophies: the...
Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want...
Increase Your Influence, Increase Your Sales
Selling is everyone's lifeblood whether they realize it or not.
We all sell in the sense that we attempt to convince and
influence others. We want and need to convince our children, our
coworkers, bosses, spouses, clients or customers. How...
Maximize Your Home Based Business Website Sales
A home based business often has a harder time getting people to buy from their website than a conventional or top-brand business does. Sometimes this is simply due to the name recognition of a major brand that a home based business doesn’t...
Thoughtleading: The Art of Separating Yourself from the Pack
Lately the age-old business dilemma of how to stand out from the crowd has been haunting companies and professional service firms more than ever before. All too many firms nowadays look too much alike, with marketing strategies seemingly unable...
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Selecting Sales Tracking Software For Your Small Business
Your buddy at the barbecue tells you how the new Customer Relationship Management (CRM) software which they recently installed at their company has revolutionized their sales tracking and sales management.
He waxes lyrical about no more sales leads slipping through the cracks; a much higher close rate on sales inquiries; more precise and cost effective marketing campaigns; improved productivity and customer service levels; vastly improved reporting and so on.
Great! Sounds like a sales tracking CRM solution is just what the doctor ordered for your company. You have been getting by using Microsoft Outlook to manage your database of sales prospects, follow-ups, notes, profiles etc. but it's starting to prove woefully inadequate.
Only problem is his business is in an entirely different industry sector to yours, with a much bigger IT budget to boot. Their CRM solution seems like an unattainable dream for your small business.
So now what? A quick search for CRM on Google returns 26,600,000 results! Whoa! So you narrow your search query to Small Business CRM only to get 6,260,000 results. You then put "Small Business CRM" in quotation marks which yields 29,300 results. But now the fun really starts..
You realise there are hundreds of CRM, Contact Management, Sales Force Automation and other Sales Tracking software tools to choose from. Each of these tools sports a dizzying array of features, some of which won't apply to your business.
To confuse matters even further, you notice some of these applications are Web Based CRM (sometimes referred to as Hosted CRM), or Open Source CRM. Others are the more traditional Customer Relationship Management software tools you are already familiar with. Yet others are embedded within MS Outlook, but with an added CRM component.
Many CRM packages now cater for certain industries. That is, these software solutions may have been customized, or had specific
Associated Websites
add-on's developed, for specific industries. One of these tailored solutions might be suitable for your particular small business.
Which of these CRM apps should you download to evaluate? How should you evaluate them?
Many at this point realize that they need a more thorough evaluation of their requirements so as to enable them to put together a Request For Information (RFI) or Request For Proposal (RFP). This will be of tremendous benefit if they decide to call on the services of a CRM consultant to fast track the important decision of selecting and implementing a tailored CRM solution suitable for smaller businesses.
This should be your kicking-off point. Sit down with all your staff and co-operatively draw up a list of all your CRM specifications. Keep it broad - you can always narrow down the options later. And be sure to involve your staff - ensure everyone has an opportunity to contribute.
From this informed position you are far more able to choose the correct sales tracking/CRM solution for your small business and will see marked improvements in productivity levels and sales. After all what has not been measured, remains undefined. What is undefined cannot be improved. There are specific criteria that you and your CRM consultant need to fulfil. Build your wish list, meld it with reality and build it into your business.
About the Author: Perry Norgarb has specialized in Small Business CRM and Sales Tracking Software solutions for the last 15 years. Find out more about CRM and sales automation for small businesses at: http://www.smallbizcrm.com
You are free to re-publish this article as long as this bio box and copyright remain intact and links live. © 08 September, 2005.
Source: www.isnare.com
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